Privacy Policy
We know that you are concerned with how your personal information is dealt with. This privacy policy sets out our current policies and demonstrates our commitment to your privacy. We may change the content or services found on our website at any time with notice, and consequently our privacy policy may change at any time in the future. You agree to visit this page regularly and your continued access to or use of the website will mean that you agree to the changes.
Using your personal information
We may collect, store and use the following kinds of personal information:
Information relating to any transactions carried out between you and us on or in relation to this website.
Information that you provide to us for the purpose of registering with us.
Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. Worcestershire County Council may use your personal information to:
Administer the website.
Send statements and invoices to you and process card payments from you.
Send you general (non-marketing) commercial communications to the extent that you have consented.
Send you email notifications which relate to the hire and use of agreed premises.
Deal with enquiries and complaints that may be or about you relating to this website.
For the purposes of administering bookings, Worcestershire County Council utilise BookingsPlus, Stripe and Jotform.
Where you submit personal information for publication on our website we will publish and otherwise use that information in accordance with the license you grant us.
Payment Terms
We collect, but do not store, payment card details that you/client users on your account register against your customer account to pay for your bookings. Payment card details are only stored by our payment service providers in their own secure systems.
When you make payments via the supported payment options in our system, we store the payment reference, the name of the person paying, and the status of the payment, which may include details as to why the payment failed.
As a data processor, we will also pass the payment method details to our chosen payment provider (Stripe), for the purposes of payment processing only. In all cases, clients will have had to review the data on the online form, submit it, and provide strong customer authentication details when requested by their card issuer or bank before the details are stored by the payment provider and can be used by us to process payments and refunds relating to your bookings.
Booking Form Terms
Booking Form responses:
The booking form responses that you submit are transmitted securely and stored securely by JotForm, in some cases using third party server providers like Amazon Web Services or Google Cloud in the EU region, on behalf of clients of BookingsPlus. BookingsPlus is responsible for managing this data. A form may ask you to provide personal information or data. If you have any questions about a form which Worcestershire County Council has sent to you or given you access to fill in, or about the data to be provided in the form, please contact Worcestershire County Council directly.
Website Usage Information (Cookies)
What are cookies and why do we use them:
Cookies are small text files that are placed on your device by websites that you visit.
We use cookies to help us improve the performance of our sites.
The cookies are used to collect information to analyse which parts of the website are most useful to our visitors. The information is used only for web analytics and no personal details are stored as all data in Google Analytics is aggregated and anonymised.
The information we collect includes:
Information about your computer and about your visits to this website are collected including your IP address, geographical location, location, browser type, referral source, length of visit and number page views.
We use two specific types of cookies on this website:
Session cookies, which are temporary cookies that remain in the cookie file of your computer until you close your browser (at which point they are deleted).
Persistent or stored cookies that remain permanently on the cookie file of your computer.
We will use the session cookies to keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you visit.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users computers. The information generated related to our website is used to create reports about the use of the website. Google will store this information.
Most browsers allow you to reject all cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy” and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
Disclosures
Your information will be stored on servers located in the United Kingdom. We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy. All such parties are obliged to treat your information in accordance with the scope of your consent and the law in their contracts with us.
In addition, we may disclose your personal information:
to the extent that we are required to do so by law.
in connection with any legal proceedings or prospective legal proceedings.
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
In the event of any of the above occurring we shall inform you of any such disclosure if lawfully permitted to do so.
Except as provided in this privacy policy we will not provide your information to third parties.
For more information about how we process your data or access requests please visit https://www.worcestershire.gov.uk/libraries-learning-privacy-notice